Get the power off the faulty part, then leave it alone. Live faults get worse the longer they run.
If there's smoke or fire, ring 000. Get everyone out first and sort the electrical side afterwards.
Switch it off at the board. The circuit if you know which one it is, the main switch if you don't. Only if you can reach the board without walking through water or smoke. If you can't get there safely, leave it and say so when you ring.
Reset a tripped safety switch once, and once only. If it drops straight back out, that's an earth fault telling you something is wrong. Leave it off. Never tape, bypass or disable an RCD.
Keep everyone clear. Kids and pets first. Treat any damaged wire as live, because it probably is, and don't touch anything wet or sparking.
Check whether the neighbours have power. If the whole street's out it's an Ergon problem, on 13 10 46. If it's only your place, the fault is inside your property.





