Introduction

This Privacy Policy outlines how ADRIAANS, GLENN LEWIS trading as G-TEC Electrical (ABN: 98 257 478 351) collects, uses, stores, discloses, and protects your personal information.

This policy applies to personal information collected when you interact with us, including through:

Our website (g-tecelectrical.com.au)
Phone or email communication
Quote requests and service enquiries
On-site electrical work and service delivery
Contact forms (which may be managed via third-party platforms such as CRM systems)

It covers personal information relating to our customers, potential customers, and suppliers. Information regarding current or past employees handled directly in relation to the employment relationship (Employee Records) is managed according to relevant employment laws and internal confidentiality obligations, and is largely exempt from the APPs.

By providing us with your personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy.

What is Personal Information?

Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether recorded in a material form or not.

Examples of personal information include:

Your name, address, phone number, and email address
Property details and location information
Information about electrical services you require
Records of our communications with you
Payment and invoicing information
Photographic records of electrical work completed at your property

What Personal Information Do We Collect?

Contact Details

Your name
Residential or business address
Email address
Phone number(s)
Preferred contact method

Service and Property Information

Property location and address where electrical work is required
Property type, age, and relevant characteristics (for example, older home, heritage property, rural property)
Information about your electrical system (existing switchboard, wiring, installations)
Nature of your electrical enquiry or service requirements
Details needed to provide accurate quotes
Scope of electrical work to be performed

Electrical Work Records

Job records and work history
Electrical Safety Certificates provided
Compliance certificate records (retained as required by Queensland electrical safety legislation)
Photographic records of electrical installations (before and after photos)
Testing and verification records
Materials and products supplied

Communication Records

Records of emails and written correspondence
Notes from phone conversations
Form submissions and quote requests
Feedback, reviews, or complaints

Financial Information

Invoicing and payment records
Quote acceptance records

We do not routinely collect bank account details or credit card numbers for direct storage. Such details may be processed securely by third-party payment providers if you choose to pay via credit card or electronic transfer.

Information We Do Not Routinely Collect

Sensitive information as defined in the Act (for example, health information, criminal records) unless required by law or necessary for specific circumstances with your explicit consent
Bank account details or credit card numbers for direct storage

How Do We Collect Your Personal Information?

Direct Collection Methods We collect information when you:

Contact us by phone (0489 082 307)
Email us (info@g-tecelectrical.com.au)
Submit an enquiry or quote request via our website contact form
Engage our electrical services and provide details necessary for the job
Communicate with us during service provision
Provide feedback or reviews
Sign quotes or accept terms

Website and Technology Our website may also collect:

Anonymous usage data (pages visited, browser type, device information) via standard cookies or analytics tools
This data helps us improve the website experience and typically does not identify you personally
You can manage cookie preferences through your browser settings

On-Site Collection When performing electrical work at your property:

We may photograph electrical installations (switchboards, wiring, completed work) for compliance records and quality assurance
We collect information about your existing electrical system necessary to complete safe, compliant work
We gather details required for issuing Electrical Safety Certificates as mandated by Queensland legislation

How Do We Store Your Personal Information?

Storage Methods

Electronic systems and devices (computers, tablets, mobile devices)
Secure cloud storage platforms (including data stored within our CRM system)
Email archives and communication records
Paper files (stored securely in locked facilities)
Digital photographic records of electrical work
Compliance certificate records (electronic and paper)

Security Measures

Password protection on electronic systems
Secure storage of physical records
Limited access to personal information (only personnel who need it for their job function)
Regular security reviews and updates
Secure destruction or de-identification when information is no longer required

Retention Periods Personal information is retained for periods necessary to meet legal and operational requirements:

Financial records: Minimum 7 years (Australian tax law requirements)
Electrical safety compliance records: Minimum 7 years (Queensland electrical safety legislation requirements)
Job records and Electrical Safety Certificates: Retained as required by the Electrical Safety Act 2002 (Qld)
General customer records: Retained whilst reasonably necessary for ongoing service provision and warranty obligations
Information is securely destroyed or de-identified when no longer legally required or necessary for business purposes

How Do We Use Your Personal Information?

Primary Business Purposes We use your information for:

Responding to your enquiries and providing requested information or quotes
Scheduling and delivering the electrical services you have engaged us for
Communicating effectively with you regarding appointments, job progress, and necessary follow-up
Invoicing and processing payments for services rendered
Maintaining accurate job records and work history
Issuing Electrical Safety Certificates and compliance documentation as required by Queensland law
Managing warranties and addressing warranty claims
Addressing feedback or complaints
Internal administrative and quality assurance purposes

Legal and Regulatory Compliance We use your information to meet obligations including:

Meeting obligations under the Electrical Safety Act 2002 (Qld) and related regulations
Providing information to the Electrical Safety Office or other regulatory bodies if required
Maintaining records as required by Queensland building and construction legislation
Complying with taxation and financial reporting requirements

Direct Marketing (Opt-In Only) We may send occasional direct marketing communications (for example, email newsletters with electrical safety tips, seasonal reminders, or service information) only if you have given your explicit consent. You can opt out at any time.

We will not use your personal information for purposes other than those outlined without your consent, unless required or authorised by law.

Disclosure of Your Personal Information

Service Providers We may disclose information to:

Third-party service providers who assist us (for example, CRM providers, cloud storage providers, accounting software providers) under confidentiality obligations
Payment processing providers for secure transaction handling
IT support and website hosting providers

Suppliers and Manufacturers We may share information with:

Suppliers or manufacturers, but only if required to facilitate warranty claims for materials we supplied
Generally disclosed with your awareness and consent

Verified Subcontractors In limited cases, we may share information with:

Licensed electrical contractors engaged to assist with specific projects when scope or timing demands it
Only information necessary to complete the electrical work safely and compliantly
All subcontractors are bound by similar privacy and confidentiality obligations

Legal and Regulatory Requirements We disclose information when:

Required or authorised by Australian law or a court or tribunal order
To the Electrical Safety Office or other Queensland regulatory bodies as required
To law enforcement or government agencies when legally obligated

With Your Consent Any other disclosure occurs only with your specific and informed consent. We do not share your personal information with third parties for their marketing purposes.

Cross-Border Disclosure

Some third-party services we use (such as CRM providers, cloud storage platforms, or website hosting services) may host data on servers located overseas, including the United States and other countries where major technology service providers operate.

Safeguards:

We take reasonable steps to ensure overseas recipients handle information consistent with the Australian Privacy Principles
We rely on provider privacy and security commitments
Data is protected by appropriate technical and organisational measures

By providing your information to us, you acknowledge that it may be transferred overseas for storage or processing as part of our use of standard business technology platforms.

Protecting Your Personal Information

Our Security Measures

Using password protection on electronic systems
Encryption of sensitive data where appropriate
Secure storage of physical records
Limiting access to personal information to authorised personnel only
Regular security assessments and updates
Secure destruction or de-identification when information is no longer required
Staff training on privacy and data security obligations

Important Limitations

No data transmission over the internet can be guaranteed as 100% secure
Information submitted via email or web forms is sent at your own risk
We recommend you take appropriate precautions when communicating sensitive information electronically

Your Responsibilities

Keep any login credentials or account access details confidential
Notify us immediately if you become aware of any unauthorised use of your information
Ensure your contact details with us remain current

Accessing and Correcting Your Personal Information

Your Rights

Request access to the personal information we hold about you
Request correction of any information that is inaccurate, out of date, incomplete, irrelevant, or misleading

Making a Request To request access or correction, please contact us using the details below. Your request should include:

Your full name and contact details
Details of the information you wish to access or correct
If requesting correction, details of the proposed corrections

Our Response When you make a request:

We will respond within a reasonable timeframe (usually within 30 days)
We may require proof of identity before releasing or correcting information
Access or correction may be denied in certain circumstances permitted by the Act (for example, if it would unreasonably impact another person's privacy, interfere with law enforcement, or be unlawful)
If we deny access or correction, we will provide written reasons and information about complaint mechanisms

We do not charge for making a request, though we may charge a reasonable fee for providing access if the request is complex or resource-intensive. We will advise of any fees before processing your request.

Direct Marketing and Your Right to Unsubscribe

Opt-In Required We will only send you direct marketing material (for example, promotional emails, SMS messages, newsletters) if you have explicitly consented (opted in) to receive it.

Marketing Content Marketing communications may include:

Electrical safety tips and seasonal reminders
Information about new services
Special offers or promotions
General electrical safety information relevant to Toowoomba properties

How to Unsubscribe All marketing communications will:

Clearly identify G-TEC Electrical as the sender
Contain a simple, functional way for you to unsubscribe or opt out at no cost
Respect your preference immediately upon unsubscribing

You can also withdraw your consent at any time by:

Clicking the unsubscribe link in any marketing email
Contacting us directly at info@g-tecelectrical.com.au or 0489 082 307

Transactional Communications Please note that even if you opt out of marketing communications, we may still send you:

Service-related communications (appointment confirmations, job updates)
Invoices and payment receipts
Compliance certificates and electrical safety documentation
Warranty information
Responses to your enquiries

These transactional communications are necessary for providing our electrical services and are not considered marketing.

Dealing With Us Anonymously or Using a Pseudonym

When anonymity is possible:

General enquiries about our services
Initial information requests
Website browsing

When we need your real details:

Accurate quotes for specific properties
Queensland electrical safety legislation record keeping
Issuing Electrical Safety Certificates in the property owner's or authorised person's name
Contacting you regarding appointments and work progress
Invoicing requirements
Warranty obligations

We cannot effectively or legally provide electrical services without knowing your real identity and contact information.

Changes to Our Privacy Policy

We may review and update this Privacy Policy from time to time to reflect:

Changes in our practices
Changes in privacy legislation
New technologies or business processes
Feedback from customers or regulatory bodies

The most current version of this Privacy Policy will always be posted on our website at g-tecelectrical.com.au/privacy-policy.

Significant changes will be communicated through:

Website notification
Email to customers (where we have consent to send communications)

Complaints

Making a Complaint Please provide as much detail as possible including:

Your contact information
Details of the privacy concern
Any relevant dates, communications, or documentation
The outcome you are seeking

Our Complaints Process When we receive a complaint:

We will acknowledge your complaint within 5 business days
We will investigate the matter thoroughly
We aim to resolve complaints within 30 days
We will keep you informed of progress
We will provide a written response outlining our findings and any actions taken

If You Are Not Satisfied If you are not satisfied with our response, you have the right to lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Mail: GPO Box 5218, Sydney NSW 2001

Additional Information

Electrical Safety Compliance: As a licensed electrical contractor in Queensland, we are required by the Electrical Safety Act 2002 (Qld) to:

Maintain accurate records of electrical work performed
Issue Electrical Safety Certificates for notifiable electrical work
Retain compliance documentation for prescribed periods
Provide information to the Electrical Safety Office when required

Your Australian Privacy Rights: Under Australian privacy law, you have specific rights including:

The right to know what personal information we hold about you
The right to access that information (subject to certain exceptions)
The right to correct inaccurate or out of date information
The right to complain about privacy breaches
The right to opt out of direct marketing
Protections against misuse of your personal information

Children's Privacy: Our electrical services are not directed at children under 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child without appropriate parental consent, we will take steps to delete it.

Contact

For questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact our Privacy Officer.

Call: 0489 082 307
Email: info@g-tecelectrical.com.au
Hours: Monday to Friday, 7 AM - 5 PM
Service Area: South Toowoomba, Queensland 4350