Privacy Policy
Last Updated: April 28, 2025
Founded and run by experienced electrician Glenn, G-TEC Electrical operates on principles of integrity, meticulous workmanship, and genuine customer care.
G-TEC Electrical - PRIVACY POLICY
1. Introduction This Privacy Policy outlines how ADRIAANS, GLENN LEWIS trading as G-TEC Electrical (ABN 98 257 478 351) ("we", "us", "our") collects, uses, stores, discloses, and protects your personal information. We are committed to protecting your privacy and handling your personal information responsibly, in accordance with the Australian Privacy Act 1988 (Cth) (the "Act") and the Australian Privacy Principles (APPs) contained within the Act.
This policy applies to personal information collected when you interact with us, including through our website ([Your Website URL Here]), via phone or email, when requesting quotes or services, or using our contact forms (which may be managed via third-party platforms like GoHighLevel CRM).
It covers personal information relating to our customers, potential customers, and suppliers. Information regarding current or past employees handled directly in relation to the employment relationship (Employee Records) is managed according to relevant employment laws and internal confidentiality, largely exempt from the APPs.
By providing us with your personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy. Please read this policy carefully.
2. What is Personal Information? "Personal Information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether recorded in a material form or not. Examples include your name, address, phone number, and email address.
3. What Personal Information Do We Collect? We only collect personal information that is reasonably necessary for our business functions and activities. The types of personal information we typically collect include:
Contact Details: Your name, residential or business address, email address, and phone number(s).
Service Details: Information about your property relevant to the electrical services you require, the nature of your enquiry, or details needed to provide a quote or perform work.
Communication Records: We may keep records of emails, notes from phone calls, and form submissions related to your enquiries or services.
We do not routinely collect sensitive information (as defined in the Act, e.g., health information, criminal record) unless required by law or necessary for specific circumstances with your explicit consent. We also do not routinely collect financial details like bank account or credit card numbers directly for storage, although such details may be processed securely by third-party payment providers if you choose to pay via Credit Card.
4. How Do We Collect Your Personal Information? We collect personal information directly from you when you:
Contact us by phone or email.
Submit an enquiry or quote request via our website contact form (managed via GoHighLevel CRM).
Engage our services and provide details necessary for the job.
Communicate with us during service provision.
Our website, hosted on Framer, may also collect anonymous usage data (like pages visited, browser type) via standard cookies or analytics tools to help us improve the website experience. This data typically does not identify you personally.
5. How Do We Store Your Personal Information? Your Personal Information is stored securely to reasonably protect it from misuse, loss, and unauthorised access, modification, or disclosure. Storage methods may include:
Electronic systems and devices (e.g., computers, mobile devices).
Secure cloud storage (potentially including data stored within our CRM platform, GoHighLevel).
Email archives.
Paper files (stored securely).
We take reasonable steps to ensure the security of your information, both physically and digitally.
6. How Do We Use Your Personal Information? We use your personal information primarily for the purpose it was collected, which generally includes:
Responding to your enquiries and providing requested information or quotes.
Scheduling and delivering the electrical Services you have engaged us for.
Communicating effectively with you regarding appointments, job progress, and any necessary follow-up.
Invoicing and processing payments for services rendered.
Maintaining accurate job records, including issuing compliance certificates where required by law.
Addressing any feedback or complaints.
Internal administrative and quality assurance purposes.
(Optional - Requires Opt-In): Sending occasional direct marketing communications (e.g., email newsletters with safety tips or special offers) only if you have given your explicit consent to receive such messages. You can opt-out at any time (see section 11).
7. Disclosure of Your Personal Information We respect your privacy and do not sell or rent your personal information. We will only disclose your personal information to third parties in limited circumstances necessary for our business operations, such as:
To necessary third-party service providers who assist us (e.g., our CRM provider GoHighLevel, potentially our accountant for invoicing purposes), under confidentiality agreements where appropriate.
To suppliers, but only if required to facilitate a manufacturer's warranty claim for materials we supplied, and generally with your awareness.
If required or authorised by Australian law or a court/tribunal order (e.g., to the Electrical Safety Office or other regulatory bodies).
With your specific and informed consent for any other purpose.
8. Cross Border Disclosure Some of the third-party services we use (like our CRM provider GoHighLevel or cloud storage) may host data in servers located overseas (e.g., in the USA). When your personal information is disclosed to overseas recipients, we take reasonable steps to ensure that the overseas recipient handles the information in a manner consistent with the Australian Privacy Principles, often by relying on the provider's own robust privacy and security commitments. By providing your information, you acknowledge that it may be transferred overseas for storage or processing as part of our use of these standard business tools.
9. How Do We Protect Your Personal Information? We are committed to safeguarding your information and take reasonable technical and administrative steps to protect it, including:
Using password protection on electronic systems.
Securely storing any physical records.
Limiting access to personal information to personnel who need it for their job function.
Taking steps to securely destroy or de-identify personal information when it is no longer legally required or necessary for our business purposes (Note: minimum record-keeping periods apply, often 7 years for financial/job records).
While we take all reasonable precautions, please be aware that no data transmission over the internet can be guaranteed as 100% secure. Information submitted via email or web forms is sent at your own risk.
10. Accessing and Correcting Your Personal Information You have the right under the Privacy Act to request access to the personal information we hold about you. You also have the right to request that we correct any information that you believe is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To request access or correction, please contact us using the details below. We will respond to your request within a reasonable timeframe (usually within 30 days). We may require proof of identity before releasing or correcting information. Access may be denied in certain circumstances permitted by the Act, in which case we will provide written reasons.
11. Direct Marketing and Your Right to Unsubscribe We will only send you direct marketing material (e.g., promotional emails or SMS) if you have explicitly consented (opted-in) to receive it. All marketing communications will clearly identify us as the sender and will contain a simple, functional way for you to unsubscribe or opt-out easily at no cost. You can also withdraw your consent at any time by contacting us directly.
12. Dealing With Us Anonymously or Using An Alias Where practical, you may have the option of dealing with us anonymously or using a pseudonym (e.g., for general enquiries). However, for most of our services (providing quotes, performing work, issuing certificates), we will need your real name and contact details to effectively and legally provide the service.
13. Changes To Our Privacy Policy We may review and update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be posted on our website ([Your Website URL Here]). We encourage you to review it periodically.
14. Complaints If you believe we have breached the Australian Privacy Principles or have a complaint about how we have handled your personal information, please contact us using the details below. Please provide as much detail as possible. We will acknowledge your complaint within 5 business days and aim to investigate and resolve it within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
15. Contacting Us For any questions, concerns, requests relating to this Privacy Policy or your personal information, please contact:
Privacy Officer G-TEC Electrical (ADRIAANS, GLENN LEWIS) Phone: 0489 082 307 Email: info@g-tecelectrical.com.au Website: g-tecelectrical.com.au
G-TEC Electrical - PRIVACY POLICY
1. Introduction This Privacy Policy outlines how ADRIAANS, GLENN LEWIS trading as G-TEC Electrical (ABN 98 257 478 351) ("we", "us", "our") collects, uses, stores, discloses, and protects your personal information. We are committed to protecting your privacy and handling your personal information responsibly, in accordance with the Australian Privacy Act 1988 (Cth) (the "Act") and the Australian Privacy Principles (APPs) contained within the Act.
This policy applies to personal information collected when you interact with us, including through our website ([Your Website URL Here]), via phone or email, when requesting quotes or services, or using our contact forms (which may be managed via third-party platforms like GoHighLevel CRM).
It covers personal information relating to our customers, potential customers, and suppliers. Information regarding current or past employees handled directly in relation to the employment relationship (Employee Records) is managed according to relevant employment laws and internal confidentiality, largely exempt from the APPs.
By providing us with your personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy. Please read this policy carefully.
2. What is Personal Information? "Personal Information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether recorded in a material form or not. Examples include your name, address, phone number, and email address.
3. What Personal Information Do We Collect? We only collect personal information that is reasonably necessary for our business functions and activities. The types of personal information we typically collect include:
Contact Details: Your name, residential or business address, email address, and phone number(s).
Service Details: Information about your property relevant to the electrical services you require, the nature of your enquiry, or details needed to provide a quote or perform work.
Communication Records: We may keep records of emails, notes from phone calls, and form submissions related to your enquiries or services.
We do not routinely collect sensitive information (as defined in the Act, e.g., health information, criminal record) unless required by law or necessary for specific circumstances with your explicit consent. We also do not routinely collect financial details like bank account or credit card numbers directly for storage, although such details may be processed securely by third-party payment providers if you choose to pay via Credit Card.
4. How Do We Collect Your Personal Information? We collect personal information directly from you when you:
Contact us by phone or email.
Submit an enquiry or quote request via our website contact form (managed via GoHighLevel CRM).
Engage our services and provide details necessary for the job.
Communicate with us during service provision.
Our website, hosted on Framer, may also collect anonymous usage data (like pages visited, browser type) via standard cookies or analytics tools to help us improve the website experience. This data typically does not identify you personally.
5. How Do We Store Your Personal Information? Your Personal Information is stored securely to reasonably protect it from misuse, loss, and unauthorised access, modification, or disclosure. Storage methods may include:
Electronic systems and devices (e.g., computers, mobile devices).
Secure cloud storage (potentially including data stored within our CRM platform, GoHighLevel).
Email archives.
Paper files (stored securely).
We take reasonable steps to ensure the security of your information, both physically and digitally.
6. How Do We Use Your Personal Information? We use your personal information primarily for the purpose it was collected, which generally includes:
Responding to your enquiries and providing requested information or quotes.
Scheduling and delivering the electrical Services you have engaged us for.
Communicating effectively with you regarding appointments, job progress, and any necessary follow-up.
Invoicing and processing payments for services rendered.
Maintaining accurate job records, including issuing compliance certificates where required by law.
Addressing any feedback or complaints.
Internal administrative and quality assurance purposes.
(Optional - Requires Opt-In): Sending occasional direct marketing communications (e.g., email newsletters with safety tips or special offers) only if you have given your explicit consent to receive such messages. You can opt-out at any time (see section 11).
7. Disclosure of Your Personal Information We respect your privacy and do not sell or rent your personal information. We will only disclose your personal information to third parties in limited circumstances necessary for our business operations, such as:
To necessary third-party service providers who assist us (e.g., our CRM provider GoHighLevel, potentially our accountant for invoicing purposes), under confidentiality agreements where appropriate.
To suppliers, but only if required to facilitate a manufacturer's warranty claim for materials we supplied, and generally with your awareness.
If required or authorised by Australian law or a court/tribunal order (e.g., to the Electrical Safety Office or other regulatory bodies).
With your specific and informed consent for any other purpose.
8. Cross Border Disclosure Some of the third-party services we use (like our CRM provider GoHighLevel or cloud storage) may host data in servers located overseas (e.g., in the USA). When your personal information is disclosed to overseas recipients, we take reasonable steps to ensure that the overseas recipient handles the information in a manner consistent with the Australian Privacy Principles, often by relying on the provider's own robust privacy and security commitments. By providing your information, you acknowledge that it may be transferred overseas for storage or processing as part of our use of these standard business tools.
9. How Do We Protect Your Personal Information? We are committed to safeguarding your information and take reasonable technical and administrative steps to protect it, including:
Using password protection on electronic systems.
Securely storing any physical records.
Limiting access to personal information to personnel who need it for their job function.
Taking steps to securely destroy or de-identify personal information when it is no longer legally required or necessary for our business purposes (Note: minimum record-keeping periods apply, often 7 years for financial/job records).
While we take all reasonable precautions, please be aware that no data transmission over the internet can be guaranteed as 100% secure. Information submitted via email or web forms is sent at your own risk.
10. Accessing and Correcting Your Personal Information You have the right under the Privacy Act to request access to the personal information we hold about you. You also have the right to request that we correct any information that you believe is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To request access or correction, please contact us using the details below. We will respond to your request within a reasonable timeframe (usually within 30 days). We may require proof of identity before releasing or correcting information. Access may be denied in certain circumstances permitted by the Act, in which case we will provide written reasons.
11. Direct Marketing and Your Right to Unsubscribe We will only send you direct marketing material (e.g., promotional emails or SMS) if you have explicitly consented (opted-in) to receive it. All marketing communications will clearly identify us as the sender and will contain a simple, functional way for you to unsubscribe or opt-out easily at no cost. You can also withdraw your consent at any time by contacting us directly.
12. Dealing With Us Anonymously or Using An Alias Where practical, you may have the option of dealing with us anonymously or using a pseudonym (e.g., for general enquiries). However, for most of our services (providing quotes, performing work, issuing certificates), we will need your real name and contact details to effectively and legally provide the service.
13. Changes To Our Privacy Policy We may review and update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be posted on our website ([Your Website URL Here]). We encourage you to review it periodically.
14. Complaints If you believe we have breached the Australian Privacy Principles or have a complaint about how we have handled your personal information, please contact us using the details below. Please provide as much detail as possible. We will acknowledge your complaint within 5 business days and aim to investigate and resolve it within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
15. Contacting Us For any questions, concerns, requests relating to this Privacy Policy or your personal information, please contact:
Privacy Officer G-TEC Electrical (ADRIAANS, GLENN LEWIS) Phone: 0489 082 307 Email: info@g-tecelectrical.com.au Website: g-tecelectrical.com.au
G-TEC Electrical - PRIVACY POLICY
1. Introduction This Privacy Policy outlines how ADRIAANS, GLENN LEWIS trading as G-TEC Electrical (ABN 98 257 478 351) ("we", "us", "our") collects, uses, stores, discloses, and protects your personal information. We are committed to protecting your privacy and handling your personal information responsibly, in accordance with the Australian Privacy Act 1988 (Cth) (the "Act") and the Australian Privacy Principles (APPs) contained within the Act.
This policy applies to personal information collected when you interact with us, including through our website ([Your Website URL Here]), via phone or email, when requesting quotes or services, or using our contact forms (which may be managed via third-party platforms like GoHighLevel CRM).
It covers personal information relating to our customers, potential customers, and suppliers. Information regarding current or past employees handled directly in relation to the employment relationship (Employee Records) is managed according to relevant employment laws and internal confidentiality, largely exempt from the APPs.
By providing us with your personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy. Please read this policy carefully.
2. What is Personal Information? "Personal Information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether recorded in a material form or not. Examples include your name, address, phone number, and email address.
3. What Personal Information Do We Collect? We only collect personal information that is reasonably necessary for our business functions and activities. The types of personal information we typically collect include:
Contact Details: Your name, residential or business address, email address, and phone number(s).
Service Details: Information about your property relevant to the electrical services you require, the nature of your enquiry, or details needed to provide a quote or perform work.
Communication Records: We may keep records of emails, notes from phone calls, and form submissions related to your enquiries or services.
We do not routinely collect sensitive information (as defined in the Act, e.g., health information, criminal record) unless required by law or necessary for specific circumstances with your explicit consent. We also do not routinely collect financial details like bank account or credit card numbers directly for storage, although such details may be processed securely by third-party payment providers if you choose to pay via Credit Card.
4. How Do We Collect Your Personal Information? We collect personal information directly from you when you:
Contact us by phone or email.
Submit an enquiry or quote request via our website contact form (managed via GoHighLevel CRM).
Engage our services and provide details necessary for the job.
Communicate with us during service provision.
Our website, hosted on Framer, may also collect anonymous usage data (like pages visited, browser type) via standard cookies or analytics tools to help us improve the website experience. This data typically does not identify you personally.
5. How Do We Store Your Personal Information? Your Personal Information is stored securely to reasonably protect it from misuse, loss, and unauthorised access, modification, or disclosure. Storage methods may include:
Electronic systems and devices (e.g., computers, mobile devices).
Secure cloud storage (potentially including data stored within our CRM platform, GoHighLevel).
Email archives.
Paper files (stored securely).
We take reasonable steps to ensure the security of your information, both physically and digitally.
6. How Do We Use Your Personal Information? We use your personal information primarily for the purpose it was collected, which generally includes:
Responding to your enquiries and providing requested information or quotes.
Scheduling and delivering the electrical Services you have engaged us for.
Communicating effectively with you regarding appointments, job progress, and any necessary follow-up.
Invoicing and processing payments for services rendered.
Maintaining accurate job records, including issuing compliance certificates where required by law.
Addressing any feedback or complaints.
Internal administrative and quality assurance purposes.
(Optional - Requires Opt-In): Sending occasional direct marketing communications (e.g., email newsletters with safety tips or special offers) only if you have given your explicit consent to receive such messages. You can opt-out at any time (see section 11).
7. Disclosure of Your Personal Information We respect your privacy and do not sell or rent your personal information. We will only disclose your personal information to third parties in limited circumstances necessary for our business operations, such as:
To necessary third-party service providers who assist us (e.g., our CRM provider GoHighLevel, potentially our accountant for invoicing purposes), under confidentiality agreements where appropriate.
To suppliers, but only if required to facilitate a manufacturer's warranty claim for materials we supplied, and generally with your awareness.
If required or authorised by Australian law or a court/tribunal order (e.g., to the Electrical Safety Office or other regulatory bodies).
With your specific and informed consent for any other purpose.
8. Cross Border Disclosure Some of the third-party services we use (like our CRM provider GoHighLevel or cloud storage) may host data in servers located overseas (e.g., in the USA). When your personal information is disclosed to overseas recipients, we take reasonable steps to ensure that the overseas recipient handles the information in a manner consistent with the Australian Privacy Principles, often by relying on the provider's own robust privacy and security commitments. By providing your information, you acknowledge that it may be transferred overseas for storage or processing as part of our use of these standard business tools.
9. How Do We Protect Your Personal Information? We are committed to safeguarding your information and take reasonable technical and administrative steps to protect it, including:
Using password protection on electronic systems.
Securely storing any physical records.
Limiting access to personal information to personnel who need it for their job function.
Taking steps to securely destroy or de-identify personal information when it is no longer legally required or necessary for our business purposes (Note: minimum record-keeping periods apply, often 7 years for financial/job records).
While we take all reasonable precautions, please be aware that no data transmission over the internet can be guaranteed as 100% secure. Information submitted via email or web forms is sent at your own risk.
10. Accessing and Correcting Your Personal Information You have the right under the Privacy Act to request access to the personal information we hold about you. You also have the right to request that we correct any information that you believe is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To request access or correction, please contact us using the details below. We will respond to your request within a reasonable timeframe (usually within 30 days). We may require proof of identity before releasing or correcting information. Access may be denied in certain circumstances permitted by the Act, in which case we will provide written reasons.
11. Direct Marketing and Your Right to Unsubscribe We will only send you direct marketing material (e.g., promotional emails or SMS) if you have explicitly consented (opted-in) to receive it. All marketing communications will clearly identify us as the sender and will contain a simple, functional way for you to unsubscribe or opt-out easily at no cost. You can also withdraw your consent at any time by contacting us directly.
12. Dealing With Us Anonymously or Using An Alias Where practical, you may have the option of dealing with us anonymously or using a pseudonym (e.g., for general enquiries). However, for most of our services (providing quotes, performing work, issuing certificates), we will need your real name and contact details to effectively and legally provide the service.
13. Changes To Our Privacy Policy We may review and update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be posted on our website ([Your Website URL Here]). We encourage you to review it periodically.
14. Complaints If you believe we have breached the Australian Privacy Principles or have a complaint about how we have handled your personal information, please contact us using the details below. Please provide as much detail as possible. We will acknowledge your complaint within 5 business days and aim to investigate and resolve it within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
15. Contacting Us For any questions, concerns, requests relating to this Privacy Policy or your personal information, please contact:
Privacy Officer G-TEC Electrical (ADRIAANS, GLENN LEWIS) Phone: 0489 082 307 Email: info@g-tecelectrical.com.au Website: g-tecelectrical.com.au
Ready for Expert Electrical Services in Toowoomba? Contact Us!
Don't settle for less when it comes to your electrical safety and quality. Whether you need a quote for a new installation, urgent repairs, or expert advice, Glenn at G-TEC Electrical is ready to help. Reach out today to discuss your requirements.
Ready for Expert Electrical Services in Toowoomba? Contact Us!
Don't settle for less when it comes to your electrical safety and quality. Whether you need a quote for a new installation, urgent repairs, or expert advice, Glenn at G-TEC Electrical is ready to help. Reach out today to discuss your requirements.
Ready for Expert Electrical Services in Toowoomba? Contact Us!
Don't settle for less when it comes to your electrical safety and quality. Whether you need a quote for a new installation, urgent repairs, or expert advice, Glenn at G-TEC Electrical is ready to help. Reach out today to discuss your requirements.